Editing a Skill-Based Routing Queue

The procedure below describes how to edit a skill-based Routing Queue.

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To edit a skill-based Routing Queue:

1.

Open the Call Queue page (Configuration > Routing > Queues); the following appears:

2.

Select the skill-based Routing Queue that you wish to edit, by selecting the corresponding Call Queue check box.

3.

From the ‘Actions’ drop-down menu, choose Edit Queue; the following appears:

4.

Make your necessary changes, and then click Save Changes.